This chapter explores enterprise systems and ERP systems (defined below) and discusses the advantages which can accrue from these types of integrated systems (as well as, though to a lesser extent, the cons). Several business processes are described in terms of an integrated enterprise system, and several SAP examples are given.
Components of Enterprise Systems:
Enterprise Resource Planning (ERP) - By the way, does anyone know why these integrated enterprise systems have such an undescriptive name? Bonus: Try to find examples of companies that provide these add on services and provide a link to them along with your defintion/description.
Third party add-ons
Customer Relationship Management (CRM)
Customer Self-service (CSS)
Sales Force Automation (SFA)
Supply Chain Managment (SCM)
Product Lifecycle Management (PLM)
Enterprise Systems Value Chain:
Value Chain
Primary Activities--Marketing and sales, production, and logistics.
Support Activities--Also called secondary activities. Human resources, information technology (IT), and accounting.
Support Activities
Organization Value System
Upstream Flows--another term for the support/secondary activities (see text pg. 42).
Downstream Flows--another term for the primary activities (see text pg. 42).
Event Based Data Capture:
Who--Individuals or organizations (also called agents) involved in the event.
What--The resources exchanged resulting from the event.
Where--Locations: Where does it take place? Where are the resources stored before and after the the event? Where are the agents when the event occurs?
When--The time line of procedures necessary to complete the event. Also includes any future procedures or exchanges.
Basic Database Terminology:
Characters - "Raw" data
Fields - a character or multiple characters that has a specific meaning, for example, a new employee form would contain multiple fields for name, social security, address, pay rate, etc.
Records - consist of one or more fields connected that describe an entity.
Tables - predefined format of rows and columns consisting of one or more records.
Database - a collection of related information used for a defined purpose.
ERP Modules:
(What does SAP call modules today, lets update the terminology); Check out other ERP vendor modules also.
Enterprise Systems
This chapter explores enterprise systems and ERP systems (defined below) and discusses the advantages which can accrue from these types of integrated systems (as well as, though to a lesser extent, the cons). Several business processes are described in terms of an integrated enterprise system, and several SAP examples are given.Components of Enterprise Systems:
Enterprise Systems Value Chain:
Event Based Data Capture:
Basic Database Terminology:
ERP Modules:
(What does SAP call modules today, lets update the terminology); Check out other ERP vendor modules also.ES/ERP Pros:
ES/ERP Cons:
Event-Driven Architecture (EDA):
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